Skip to content

Legal

Terms of Service

Last updated

Sections

These Terms of Service ("Terms") are an agreement between you and Tensorant ("Tensorant", "we", "us" or "our"). They apply to the Tensorant website, console, API and related services (together, the "Service"). By creating an account, signing in or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service for a company or other organization, you agree to these Terms on its behalf and confirm that you have the authority to do so. In that case "you" also means that organization.

1. The Service

Tensorant helps you turn your documents and examples into training data, fine-tune open models, compare them with their base models, and serve them to your applications through an API. Some features are offered as previews and may change or be removed.

We may improve, change or discontinue parts of the Service. If a change materially reduces what a paid plan includes, we will give you reasonable notice.

2. Accounts and organizations

  • You must be at least 18 years old to use the Service.
  • Give accurate information when you sign up, and keep it up to date.
  • Keep your sign-in details and API keys secure. You are responsible for activity under your account and your API keys, and you should tell us promptly at [email protected] if you believe they have been misused.
  • Work in Tensorant happens inside organizations. An organization's owners control its members, roles, connections, plan and billing, and can see its activity, including the audit trail of changes made by its members.

3. Connected providers and compute costs

Tensorant can run training, evaluation and model serving on GPU cloud and storage accounts that you connect ("Connected Providers"). When you connect a provider:

  • You give us credentials that let us start, manage and stop resources in your account on your behalf, as you instruct through the Service.
  • Your use of that provider is governed by your own agreement with it. You pay the provider directly for the compute, storage and network it bills you for. These charges are separate from your Tensorant plan.
  • We aim to stop the resources we start when their work is finished and to show you their running time and cost, but provider charges depend on systems we do not control. You are responsible for monitoring your provider account, its spending limits and its balance. We are not responsible for charges your provider bills you, except to the extent they are caused by our gross negligence or willful misconduct.

Some plans or setups may include platform-provided compute or storage. Where they do, that use is subject to the limits of your plan.

4. Your content

"Your Content" means the documents, datasets, examples, images, prompts, evaluation data, model adapters and other material that you or your members upload, import, create or generate through the Service, and the outputs your models return.

  • You keep ownership of Your Content. We claim no ownership of it, or of the adapters and models you train.
  • License to operate the Service. You give us a limited, worldwide, non-exclusive license to host, copy, process, transmit and display Your Content only as needed to provide, secure and support the Service for you. This license ends when Your Content is deleted from the Service, apart from copies that remain in backups for a limited time.
  • No training on your data. We do not use Your Content to train our own models or models for other customers.
  • Your responsibility. You confirm that you have the rights and permissions needed to use Your Content with the Service, including any personal data it contains, and that your use does not infringe anyone's rights or break any law.

5. Models, outputs and third-party terms

The base models you fine-tune or serve are provided by third parties under their own licenses and acceptable use policies. You are responsible for choosing models whose licenses permit your intended use and for following those licenses, including for the adapters and models you create from them.

Model outputs are generated automatically and can be inaccurate, incomplete or inappropriate. Evaluate outputs before relying on them, and do not use them as the sole basis for decisions with legal, medical, financial or similar significant effects on people.

If you connect or use third-party services through Tensorant, such as public model and dataset hubs, or text generation endpoints used to create or judge examples, the content you choose to send is shared with those services under their terms. We are not responsible for third-party services.

6. Acceptable use

You must not use the Service to:

  • break any law, or infringe or misappropriate the rights of others;
  • create, train, serve or distribute content that sexually exploits minors, promotes violence or terrorism, or harasses, threatens or defames others;
  • develop malware, run attacks, or gain unauthorized access to any system, account or data;
  • process personal data without a lawful basis, or process sensitive personal data without the protections the law requires;
  • generate spam or deceptive content, or impersonate any person or organization;
  • interfere with or disrupt the Service, bypass its plan limits, rate limits or security, or probe it for vulnerabilities without our written permission;
  • resell or provide the Service to others as a standalone service without our written agreement; or
  • copy or reverse engineer the Service, or use it to build a competing product.

We may investigate suspected violations and remove content or limit access where needed to protect the Service, our customers or others.

7. Plans, fees and billing

  • Plans. The Service is offered on a free plan and on paid plans with the features and limits shown on our pricing page and in the console. Enterprise terms are agreed separately in writing.
  • Payment. Paid plans are billed monthly in advance from the date of your first payment, through our authorized payment partner, which may act as the reseller or merchant of record and appear on your statement. Prices include applicable taxes where shown. By subscribing, you authorize recurring charges until you cancel.
  • Changes between paid plans take effect immediately. The unused part of your current period is credited against the new plan.
  • Cancellation. You can cancel at any time from Plan and billing. Your organization moves to the free plan at the end of the current billing period, or immediately if you choose. Nothing you have created is deleted when a plan ends, but adding more work may be blocked while you are over the free plan's limits.
  • Failed payments. If a payment fails, we may give a short grace period and then move your organization to the free plan until the payment succeeds.
  • Refunds. Fees are non-refundable except where required by law or stated otherwise in writing by us.
  • Price changes. We may change prices with at least 30 days' notice. A change applies from your next billing period after the notice period ends.

8. API and limits

Your plan sets limits such as monthly requests, requests per minute, deployments and members. Requests above a limit may be refused. We may also apply reasonable limits to protect the Service. Availability targets apply only if agreed in a separate written agreement.

9. Feedback

If you send us suggestions or feedback, we may use them without any obligation to you.

10. Suspension and termination

You can stop using the Service at any time and ask us to close your account by contacting us.

We may suspend or end your access if you materially breach these Terms, if your use creates a security, legal or operational risk to the Service or others, or if required by law. Where reasonable, we will give notice first and a chance to fix the problem.

After your access ends, you can ask us to delete your account data. Content stored in your own Connected Providers stays in your accounts, and you control it. Data we hold is deleted as described in our Privacy Policy. Sections 4, 5 and 9 through 15 continue to apply after termination.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, THAT TRAINING WILL IMPROVE A MODEL, OR THAT OUTPUTS WILL BE ACCURATE.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TENSORANT WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS.

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND (B) US$100.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnity

You will defend and indemnify Tensorant against claims, damages and costs (including reasonable legal fees) arising from Your Content, your use of the Service in breach of these Terms or the law, or your use of Connected Providers and third-party models.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising from or related to these Terms or the Service, and both parties consent to that jurisdiction. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

15. General

  • Changes to these Terms. We may update these Terms. If a change is material, we will notify you by email or in the console before it takes effect. If you keep using the Service after a change takes effect, you accept the updated Terms.
  • Entire agreement. These Terms, the Privacy Policy and any order form or written agreement with us are the entire agreement between you and us about the Service.
  • Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets.
  • Severability and waiver. If any part of these Terms is unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver of it.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.

16. Contact

Questions about these Terms: [email protected].